Processes in banking affairs in Canada 2023
Mobile banking was the most popular method to process banking affairs in Canada in the fourth quarter of 2023, and it was followed by online banking via PC or laptop. According to Statista's Consumer Insights, the share of bank account holders who processed banking matters via smartphone or tablet was 60 percent, while online banking penetration stood at 51 percent. In-person banking was the third main banking method, with 42 percent of the respondents indicating branch banking as a primary method to process banking affairs.