Number of transport complaints on public transport in Hong Kong Q3 2019-Q4 2023

Published by
Wenyi Zhang,
May 27, 2024
In the fourth quarter of 2023, nearly 9,000 of the complaints received by the Hong Kong Transport Complaints Unit against transport services were about public transport services. After a significant reduction in the number of complaints and suggestions about Hong Kong's transport services in 2020, the number picked up significantly in 2021 and 2022.

Number of transport complaints about public transport received by the Transport Complaints Unit in Hong Kong from the 3rd quarter of 2019 to the 4th quarter of 2023

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Release date

March 2024

Region

Hong Kong

Survey time period

Q3 2019 to Q4 2023

Supplementary notes

Transport Complaints Unit belongs to the Transport Advisory Committee under the Transport and Housing Bureau of the government of Hong Kong.
The complaints received from individual complainants, who made more than 100 complaints in a quarter, were excluded.

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