Technological enablement, digitization, and automation are profoundly affecting the industry of healthcare. To keep up with this global digital transformation, hospitals need to get smarter. The
, already worth billions in 2021, is expected to grow exponentially in the years to come. This is especially important as the coming decade will present global healthcare challenges. Indeed, many factors are drivers for the evolution of hospitals. To name a few: the emergence of threats like the COVID-19 pandemic, the growing and aging population, the global rise of health costs, and rising consumer expectations. Ultimately, hospitals will need to optimize, redesign, and build new clinical processes, management systems, and infrastructure to meet these changes.
What technologies will be implemented by smart hospitals?
Introducing “smartness” to a hospital environment requires the use of emergent technologies. Smart hospitals will, therefore, integrate new technologies, such as artificial intelligence (AI), the Internet of Things (IoT), robotics, 3D printing, augmented and virtual reality, genomics, and telemedicine. According to a survey conducted in 2019,
most U.S. healthcare organizations had already deployed some advanced technologies. Nonetheless, smart hospitals need to implement these technologies to help control costs and optimize efficiency, along with achieving targets like fewer errors and better outcomes.
How will smart hospitals improve the consumer experience?
Designed with the user in mind, the technology in smart hospitals should benefit both patients and professionals. Smart hospitals will play a critical role in managing the demand for more efficient, convenient, and comfortable care delivery. In 2019, the second
area of focus for healthcare structures in the U.S., after IT, was customer service. As patients no longer play a passive role, consumer engagement in healthcare continues to grow. Hospitals will respond to these needs and demands by providing better access to health data and digital solutions while integrating emergent technologies into efficient spaces. Unsurprisingly, the
market value of electronic health records in smart hospitals is projected to grow substantially, and so is the
market value of remote medicine management. Furthermore, to be considered a smart hospital, structures are also expected to improve the consumer experience by increasing cost transparency, speed of services, and access to provider performance data.
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