Banking industry in France - statistics & facts
Another unique feature is the prominent role of postal banking through La Banque Postale, a bank that emerged from the French postal service. With over 10 million customers, it ranks among the leading banks by number of customers. Through its extensive network of postal offices nationwide, it fulfills a crucial social mission by ensuring universal access to banking services, particularly in rural areas and for low-income populations.
Sector resilience: assets at peak, efficiency remains strong
In terms of financial performance, the French banking sector has shown resilience despite challenging market conditions. Total assets of the banking sector reached an all-time high in 2023, reflecting the sector's continued growth. While operating income saw a slight decrease compared to 2022's strong performance, it maintained relatively robust levels. Operational efficiency remained favorable, with the cost-to-income ratio showing a moderate increase in 2023 but staying well below the elevated levels seen during the COVID-19 pandemic in 2020. Looking forward, the sector faces a changing monetary environment, as the European Central Bank initiated a cycle of interest rate cuts in mid-2024 for the first time since 2016.Digital banking leads the way
France shows strong adoption of digital banking services, with 72 percent of the population actively using online banking platforms. This trend is particularly pronounced among the 25-34 age group, which shows the highest online banking penetration rate. The digital banking landscape is competitive, featuring both domestic and European players. BoursoBank (formerly Boursorama Banque) has established itself as a leading French digital bank, while major European neobanks such as Revolut and N26 have also gained significant market share. This dynamic digital ecosystem exists alongside traditional banks' own digital offerings, creating a highly competitive environment for digital banking services.The French banking sector remains concentrated and resilient, led by six major groups, including BNP Paribas and Crédit Agricole. Cooperative banks and digital banking services, such as BoursoBank, play a key role in the market. Despite slight declines in operating income, total assets hit a record high in 2023, reflecting strong sector performance. As competition in digital banking intensifies, innovation will be crucial for future growth and adapting to new financial trends.