For decades, driving has been the major way of reaching places in the vast majority parts of the world, leading to a constantly increasing number of cars in the whole world, and Hong Kong is no exception. The
had been increasing, from around 472,000 in 2011 to 649,540 in 2022. Even as a small city of around one thousand square kilometers of area, both the status symbol and convenience added to the popularity of car ownership, even though the public transportation network in Hong Kong is famous for being one of the most efficient system. Hong Kong saw an average of 11.48 million
in 2023, a 19 percent recovery from the previous year, when certain COVID-19 pandemic control measures were still in place.
What are the major types?
Major modes of public transport in Hong Kong include franchised buses, urban rail transit and public light buses, altogether accounting for 90 percent of
all passenger journeys by public transport in Hong Kong. Rail includes the major MTR lines operating mainly in the central area, which was connected to other railways such as west rail and east rail serving other districts in the New Territories. All railways accounted for the highest number of
average daily passenger journeys on public transport, while franchised buses own
the largest fleet among all modes of public transport. Kowloon Motor Bus Co. (1933) Ltd. (KMB) serves most parts of the city and is the largest franchised bus operator in Hong Kong, with a passenger carrying capacity around 5.5 times that of the second-place holder, Citybus franchise 1. In addition, Hong Kong has two types of public light buses: the red minibus (RMB) and the green minibus (GMB). GMB operates more areas than RMB and therefore has a much bigger
fleet and passenger-carrying capacity.
Customer complaints
However, the public transport system in Hong Kong is subjected to more public dissatisfactions. Since 2009, the
number of complaints and suggestions received by the Transport Complaints Unit (TCU) has more than doubled. As the most important franchised bus operator in Hong Kong, KMB had one of the
highest number of complaints investigated by the Transport Complaints Unit. Most of the complaints filed against taxis concerned
drivers' conduct and performance.
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