From a small office opened in 2000 above a pizza shop in Massachusetts, Tripadvisor has quickly grown to become a leading player in the
. Its offer that combines free user-generated reviews of travel-related content, tools for price comparisons, and online travel booking services made it
. As of 2023, the company reported that its branded sites featured over eight million entries on experiences, accommodation, restaurants, airlines, and cruises, with
What are Tripadvisor’s main business segments and markets?
In 2022, Tripadvisor revised its business structure, focusing on the following segments: Tripadvisor core – including earnings from the company-branded hotels and media advertising opportunities– Viator, and TheFork, which focuses on travel experiences and dining, respectively. While Tripadvisor core generated the biggest profit in 2023, Viator reported the highest year-on-year increase in
revenue of Tripadvisor’s business segments, growing by roughly 50 percent.
When breaking down
Tripadvisor’s global revenue by region, it is clear that the United States represents by far the leading market, accounting for two-thirds of the company's earnings in 2023. Overall,
Tripadvisor’s revenue worldwide, combining all three business segments, reached nearly 1.8 billion U.S. dollars that year, the highest figure recorded by the company to date. By contrast, even though
Tripadvisor’s net income remained positive in 2023, it experienced a 50 percent annual decline.
The consumers’ perspective: Tripadvisor vs. Expedia
With the United States representing the main source of revenue for Tripadvisor, it is interesting to see how U.S. consumers perceive the company and its competitors. In 2023, the
American Customer Satisfaction Score (ACSI) of Tripadvisor was 76, three points above Priceline but three points less than Expedia. In this respect, according to Statista’s Consumer Insights Global survey on
hotel and private accommodation online bookings in the U.S., roughly a third of surveyed consumers relied on Expedia as of December 2023, while only 12 percent used Tripadvisor. That said, when looking at the
online bookings of hotels and private accommodation in Italy, Tripadvisor ranked ahead of Expedia by four percentage points.
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