Royal Bank of Canada (RBC) is the largest bank in Canada both in terms of market capitalization and total assets. Globally, it ranks among the
. RBC offers a wide array of services, including personal and commercial banking, wealth management, insurance, investor services, and capital market products worldwide. The bank's
in the last decade, exceeding two trillion Canadian dollars in 2023.
Customer satisfaction of RBC
Canada is home to
five major banks, including Royal Bank of Canada and Toronto-Dominion Bank, as well as Bank of Nova Scotia, Bank of Montreal, and Canadian Imperial Bank of Commerce. Among these banking giants, RBC stood out with the
highest customer satisfaction rating among retail customers in 2023, although the other banks closely followed. It is worth noting that the
overall customer satisfaction of banks in Canada exceeds the global average, as per
Statista’s Global Bank Customer Satisfaction Survey from 2023. However, in a selection of 32 markets, Canada's bank customer satisfaction score ranked 19th.
Who are RBC’s competitors?
Among the five major banks mentioned above, the only domestic bank in Canada comparable in size to RBC is Toronto-Dominion Bank, which
boasted the second-highest value of assets in 2023. While RBC is a significant player in the banking industry, particularly within Canada and North America
in terms of brand value, it competes with various large international banks and does not rank among the
15 largest banks worldwide by total assets.
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