Subscriptions as a business model are not new to Japanese consumers, since the idea of paying a recurring fee for access is the basis of established services like telecommunication contracts and newspaper deliveries. However, the widespread adoption in other sectors is a comparatively young development, which was further accelerated by the coronavirus pandemic.
represent the most distinguished segment, owing to the prominence of video and music streaming services like Netflix and Apple Music. Within the consumer goods sector, regular deliveries of non-durables with a predictable usage period have been established in segments like
. Over the last decade, the subscription sales model has gradually diversified due to the varied nature of how different products are consumed.
Subscription models: from flat-rate to rental
The flat-rate model is the most common and
popular subscription model in Japan. This subscription type allows unlimited use of a service for a recurring fee and is the standard for digital services as well as subscriptions tied to facilities like
beauty services. A common model for non-durables is subscription boxes that allow customers to discover new products while also receiving scheduled deliveries of items matching their preferences. Although still low in adoption, meal kits, snack boxes, and experts-curated cosmetics are just a few examples of the subscription box model.
In contrast, rental-type subscriptions have been established as a compromise for semi-durable and durable consumer goods requiring either high investments for purchase or high fees for short-term renting. In this model, subscribers can rent out a specified number of items according to their monthly plans for a recurring fee, with a buyout option to own a product at a reduced price. This model focuses on the experience and caters to the increasing
preference for renting over buying among young consumer groups.
The appeal of subscription commerce
Regulatory barriers have hampered the growth of Japan’s subscription market to protect consumers from malicious sales practices, as the
number of issues with subscription mail orders reported to the National Consumer Affairs Center of Japan continues to grow. Nonetheless, businesses are exploring opportunities to secure stable revenue streams and loyal customers amid an aging and declining population. The variation in subscription-type services, ranging from digital entertainment over fan club memberships to subscription furniture rentals, also shows that consumers are not averse to the business model. Cost-saving deals through bundling will be key to attracting consumers, and the most
desired providers of subscription bundles are telecommunication operators. Japan’s major telecommunications companies have already caught on, and subscription bundles with access to major streaming services, are just the beginning of the bundling trend.
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