E-government in the Benelux region - Statistics & Facts
European governments are claiming to go digital by 2030. At least, that’s the promise. Countries in the Benelux region are among those that need improvements in several areas. The EU measures the level of digital advancement of its member countries based on four dimensions: user connectivity, online availability, mobile friendliness, and user support. Out of the three Benelux countries, Luxembourg has the highest index value of digital public service availability as of 2023. Compared to the overall score of 79.44 out of 100 across Europe, 94.78 is relatively high. The Netherlands followed, with a performance score of 85.87. Belgium’s government was the least digitalized among the three, reaching about 82 index points.
The age group using the electronic public services more actively in Belgium is between 25 and 44 years old. The most performed action on e-government platforms was receiving official communication and documents via their account (e-box). Those not using e-government services said that they did not have the necessity to do so.
E-government in Belgium
Based on the number of activities internet users perform on the online government platforms in Belgium, four categories of usage have been identified: high, average, low, and limited. Those who make use of all main services are considered high-intensity users, and accordingly, the minimum use of functions makes a limited user. As of 2023, 22 percent of those surveyed in Belgium came across as low-intensity e-government users, whereas 17 percent performed high usage intensity.The age group using the electronic public services more actively in Belgium is between 25 and 44 years old. The most performed action on e-government platforms was receiving official communication and documents via their account (e-box). Those not using e-government services said that they did not have the necessity to do so.
