Artificial intelligence (AI) in U.S. e-commerce

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Key insights

Worldwide retail spending on AI
19.7bn USD
Gen AI investments in consumer applications in the U.S.
0.5bn USD
U.S. people believing AI should have a larger role in retail
50%

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Current statistics on this topic

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Market overview

  • Premium Statistic Global spending on AI 2023, by industry
  • Premium Statistic Distribution of overall AI companies worldwide 2023, by country
  • Premium Statistic Distribution of global spending on AI 2023, by industry
  • Premium Statistic U.S. investments in generative AI 2021-2023, by category

Business adoption

Shopping experience

Spotlight: chatbots

  • Basic Statistic Funding of chatbot/conversational AI startups worldwide 2023
  • Premium Statistic Ways AI has been improving CX U.S. 2023
  • Premium Statistic Most used shopping technologies in the U.S. 2023-2024
  • Premium Statistic Shopping experiences with e-commerce chatbots in the U.S. 2023
  • Premium Statistic Main advantages of using e-commerce chatbots in the U.S. 2023
  • Basic Statistic U.S. shoppers using chatbots and ChatGPT 2023
  • Premium Statistic Negative brand perception due to AI chatbots in the U.S. 2024, by age group

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