Indonesia is home to a vibrant foodservice industry offering lucrative business opportunities for both international and local market players. Convenience and busy lifestyles are some of the reasons
or getting food delivered directly to their homes. Many Indonesians also consider eating out as an opportunity to spend some quality time with family and friends while enjoying a delicious meal without having to deal with the stress of having to cook. However, when the coronavirus (COVID-19) hit Indonesia, this booming industry suffered a major setback caused by weakened purchasing power and restrictions on the operations of foodservice businesses and establishments. Now the industry is slowly recovering, with preliminary
in 2021 already surpassing pre-pandemic levels.
The foodservice industry landscape in Indonesia
The
foodservice industry in Indonesia is dominated by independent businesses in most segments, resulting in an estimated aggregate sales value of over 26 billion U.S. dollars in 2022. Nevertheless, the major player in the industry was the fast-food chain brand McDonalds in terms of sales value in 2022. Kentucky Fried Chicken (KFC), operated by PT Fast Food Indonesia Tbk, came in second as the
leading foodservice brand in the country. The strategic partnership with the online delivery service, Gojek since late 2020, as well as price discounts, and innovative menus, are cited as crucial factors leading to KFC’s accomplishment in the Indonesian market.
Small family-owned street stalls or eateries, commonly known as warung mushrooming across the archipelago, are also key contributors to the Indonesian foodservice industry. These types of foodservice establishments are an integral part of the daily life of most Indonesians, where people from all social and economic standings can meet and socialize over some delicious home-cooked meals. While these foodservice operators may never reach a five-star rating, they will always be a crowd favorite due to a sense of comfort and their affordable prices. As of 2022, there were a total of around 97.9 thousand
street stalls and kiosks in Indonesia.
The food delivery boom
The coronavirus (COVID-19) pandemic has transformed the food service industry in Indonesia. Since the lockdowns and extensive social distancing measures,
many Indonesians have relied on food delivery to satisfy their cravings. Besides offering convenience to Indonesian consumers, food delivery was also a lifesaver for many restaurants struggling during the pandemic. Many full-service restaurants refocused their business operations on home delivery and takeaway options to stay in business during the pandemic. Now, knowing the positive impact it has had on their business, home delivery is being well adopted by more and more full-service restaurants, either by establishing in-house delivery services or partnering with food delivery companies. However, online food delivery may still be a challenge for smaller foodservice operators such as warung due to a lack of skills and high commission fees.
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