Retail technology in the United Kingdom (UK)

Statistics report on retail technology in the United Kingdom (UK)

Retail technology in the United Kingdom (UK)

This report presents a range of statistics and facts about retail technology in the United Kingdom. The report opens with an overview of the use of retail technology in Europe and the United Kingdom. It then moves on to sections that focus on the current capabilities of UK retailers with regards to the use of retail technologies in their businesses across all functions, followed by consumer insights and opinions on in-store and online customer experience, and awareness about data privacy and personalization as practiced by online and multichannel retail businesses.

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Table of contents

European overview

7
  • Premium Statistic Share of online turnover Western Europe 2016-2018, by channel
  • Premium Statistic In-store experience: digital technologies retailers deploy in Europe in 2019
  • Premium Statistic Data integration rate of organizations in Europe in 2019 by channel
  • Premium Statistic IoT active connections in retail in the EU 2016, 2019, 2022 and 2025
  • Premium Statistic Omnichannel customer experience: leading retailers in Europe 2018
  • Premium Statistic Retailers agreeing on the need for digital transformation in retail 2019, by country
  • Premium Statistic Digital customer engagement preferences of consumers in Europe in 2019 by channel

UK e-commerce overview

7
  • Basic Statistic E-commerce revenue in the UK 2015-2021
  • Basic Statistic E-commerce sales in the United Kingdom (UK) 2014-2019, by technology
  • Premium Statistic Internet retail: monthly sales value in Great Britain 2016-2024
  • Basic Statistic Internet share of retail sales monthly in Great Britain 2018-2024
  • Basic Statistic Share of retail businesses making e-commerce purchases in the UK 2009-2018
  • Premium Statistic Mobile share of retail transactions in the UK Q1 2017- Q2 2018
  • Premium Statistic Online retail: share of sales revenue by device 2018

Digital capabilities

11
  • Premium Statistic Leading industries for customer experience in the UK 2019
  • Premium Statistic Omnichannel and digital in-store: leading retailers in the UK 2019
  • Premium Statistic Retail technology use by UK retailers 2019
  • Premium Statistic Artificial Intelligence: areas of use by retailers in the UK 2019
  • Premium Statistic Artificial Intelligence: areas of investment by UK retailers in 2019
  • Premium Statistic Challenges in digital transformation of retail businesses in the UK 2019
  • Premium Statistic UK e-retailers: mobile page load speed rating 2017-2018
  • Premium Statistic Stock visibility offered by retailers in the UK 2018, by retail strategy
  • Premium Statistic Buy online return in store: availability across retail channels in the UK 2018
  • Premium Statistic Click and collect: adoption by retailers in the UK 2018, by store count
  • Premium Statistic Social platforms driving the most value for UK retail businesses 2019

In-store and online Customer Experience (CX)

9
  • Premium Statistic Share of UK retailers using the geolocation function on mobile 2016-2019
  • Premium Statistic Share of retailers offering easy wishlisting in the UK in 2018, by segment
  • Premium Statistic Share of in-store technologies retail employees used in the UK in 2017
  • Premium Statistic Share of mobile devices retail employees consulted in the UK 2017
  • Premium Statistic Frequency of in-store technology use by retailers in the UK 2017
  • Premium Statistic UK consumers: drivers of a good online experience in high street retail in 2018
  • Premium Statistic Digital high street: in-store technologies consumers want to see in the UK 2017
  • Premium Statistic Digital customer engagement preferences of consumers in the UK in 2019 by channel
  • Premium Statistic Customer service performance of fashion brands online in the UK 2016-2019

Consumer data and privacy

5
  • Premium Statistic Consumer opinions on data use by companies in Ireland and the UK 2019
  • Basic Statistic Share of UK consumers taking action to limit sharing personal data 2019, by age group
  • Premium Statistic Sharing personal data: incentives for consumers in the UK 2019
  • Premium Statistic Data privacy: share of reasons UK consumers find GDPR important in 2018
  • Premium Statistic Data privacy: share of services UK consumers trust with their data in 2018
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