Multichannel retail in the United Kingdom (UK)

Statistics report on multichannel retailing in the United Kingdom (UK)

Multichannel retail in the United Kingdom (UK)

This report presents an array of statistics and facts about multichannel retail in the United Kingdom. It includes an overview of the e-commerce and online retailing market in the UK, followed by sections that focus on high street retailers with multichannel capacities, multichannel retailers' customer experience performance, and consumer insights into online and in-store shopping behavior.

Table of contents

Retail market overview

11
  • Basic Statistic E-commerce revenue in the UK 2015-2021
  • Premium Statistic Internet retail: monthly sales value in Great Britain 2016-2024
  • Basic Statistic Internet share of retail sales monthly in Great Britain 2018-2024
  • Premium Statistic Percentage of internet sales in textile and apparel stores in Great Britain 2020-2024
  • Basic Statistic Percentage of internet sales in household goods stores in Great Britain 2020-2024
  • Basic Statistic Percentage of internet sales in non-specialized stores in Great Britain 2020-2024
  • Premium Statistic Mobile share of retail transactions in the UK Q1 2017- Q2 2018
  • Premium Statistic Online and offline location growth rate of retail in the UK 2013-2023
  • Premium Statistic Sales growth of retailers across channel in the UK 2016-2018, by category
  • Premium Statistic Like-for-like sales: change in total vs online sales of retailers in the UK 2017/18
  • Premium Statistic Click and collect turnover in the UK 2013-2023

Multichannel experience

9
  • Premium Statistic Multichannel capabilities of retailers in the UK 2018
  • Premium Statistic Click and collect: adoption by retailers in the UK 2018, by store count
  • Premium Statistic Click and collect: locations offered by retailers in the UK 2019-2020
  • Premium Statistic Stock visibility offered by retailers in the UK 2018, by retail strategy
  • Premium Statistic Buy online return in store: availability across retail channels in the UK 2018
  • Premium Statistic Omnichannel priorities: share of areas retailers are prioritizing in the UK 2018
  • Premium Statistic Omnichannel customer experience: leading fashion retailers in the UK 2018
  • Premium Statistic UK e-retailers: mobile page load speed rating 2017-2018
  • Premium Statistic Customer service performance of fashion brands online in the UK 2016-2019

Multichannel retailers

12
  • Premium Statistic Leading multichannel retailers in the United Kingdom (UK) 2020
  • Premium Statistic Lowest ranking multichannel retailers UK 2020
  • Premium Statistic Leading fashion websites in the UK 2024, by share of voice
  • Premium Statistic Like-for-like sales growth at online fashion stores 2017-2018, by retailer
  • Premium Statistic Share of click and collect orders in online sales in the UK 2018, by retailer
  • Premium Statistic Share of retailers utilizing online marketplaces in the UK 2017-2018
  • Premium Statistic Argos multichannel sales share in the United Kingdom (UK) 2011-2016
  • Premium Statistic FatFace: share of e-commerce revenue as a percentage of total revenue 2012 to 2018
  • Premium Statistic Debenhams: annual growth in digital sales 2013-2018
  • Premium Statistic John Lewis online sales growth in the United Kingdom (UK) 2011-2018
  • Premium Statistic Next plc: retail and online sales 2009-2024
  • Premium Statistic QUIZ plc: revenue by sales channel 2017-2024

Consumer behavior

9
  • Premium Statistic Consumer reasons for shopping online UK 2018-2020
  • Premium Statistic Consumer retail channel use in the UK 2016-2018
  • Premium Statistic Retail channel use in the UK 2018, by age
  • Premium Statistic Try before you buy: retail items shoppers would order using the service UK 2018-2019
  • Premium Statistic Returns: most commonly used channels for online purchases in the UK 2018
  • Premium Statistic Last mile delivery options used by online consumers in the UK 2018
  • Premium Statistic Cross-channel purchasing in the United Kingdom (UK) 2017
  • Premium Statistic Preferences for retail app in-store technology in the United Kingdom (UK) 2017
  • Premium Statistic Influential channels in purchase process of shoppers in the UK 2017

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