Energy supply switching in the UK

Statistics report on energy supply switching in the United Kingdom (UK)

Energy supply switching in the UK

This report presents a selection of statistics and charts about energy supply switching habits in the United Kingdom (UK). It provides data on the frequency of customers switching energy suppliers for both gas and electricity, and customer opinions and habits.

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Table of contents

Overview

4
  • Premium Statistic Monthly electricity consumption in the United Kingdom (UK) 2014-2024
  • Premium Statistic Market share of Big Six domestic electricity suppliers in GB Q1 2010-Q4 2023
  • Premium Statistic Non-domestic energy supply profits in Great Britain 2021, by supplier
  • Premium Statistic Domestic energy bills in Great Britain monthly 2019-2024, by tariff and supplier

Energy

3
  • Premium Statistic Customers affected by energy suppliers gone bust in the UK 2021-2022
  • Premium Statistic Consumers switching energy suppliers in the United Kingdom 2022
  • Premium Statistic Energy consumers switching suppliers in Great Britain 2017-2022, by frequency

Electricity and gas

4
  • Basic Statistic Electricity and gas customers switching suppliers in Great Britain 2007-2022
  • Premium Statistic Number of customers switching electricity suppliers in the UK monthly 2016-2023
  • Premium Statistic Number of domestic electricity supplier switches in Great Britain (GB) 2017-2023
  • Premium Statistic Number of domestic gas supplier switches in Great Britain (GB) monthly 2017-2024

Suppliers

4
  • Premium Statistic Customers switching to larger electricity suppliers in the UK monthly 2016-2022
  • Premium Statistic Customers switching to mid-tier energy suppliers in the UK monthly 2016-2024
  • Premium Statistic Switches from small/mid to larger electricity supplier UK monthly 2015-2023
  • Premium Statistic Customers switching from small/mid-tier suppliers to small/mid-tier UK 2015-2023

Switching process

4
  • Premium Statistic Consumer satisfaction with switching energy supplier in Great Britain Q4 2022
  • Premium Statistic Sources of information when switching energy suppliers in Great Britain 2021
  • Premium Statistic Primary reasons when choosing a new energy supplier in Great Britain Q4 2022
  • Premium Statistic Average energy supplier switching time in Great Britain monthly 2014-2022

Consumer perceptions

4
  • Premium Statistic Consumer satisfaction with energy supplier in Great Britain Q1 2019 - Q4 2022
  • Premium Statistic Likelihood of switching energy supplier in Great Britain Q1 2019 - Q4 2022
  • Premium Statistic Perceived risks when switching energy supplier in Great Britain Q4 2022
  • Premium Statistic Public trust in energy suppliers in the Great Britain 2023
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