Artificial intelligence (AI) in U.S. e-commerce

Statistics report on artificial intelligence (AI) in U.S. e-commerce

Artificial intelligence (AI) in U.S. e-commerce

This statistics report presents data on artificial intelligence (AI) in U.S. e-commerce. Beside a market overview of AI technologies in the retail sector, the report sheds light on the adoption of AI-powered technologies among companies operating in U.S. online retail. A chapter explores key trends of customer experience enhanced by AI capabilities, followed by a spotlight on the use of chatbots.

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Table of contents

Market overview

4
  • Premium Statistic Global spending on AI 2023, by industry
  • Premium Statistic Distribution of overall AI companies worldwide 2023, by country
  • Premium Statistic Distribution of global spending on AI 2023, by industry
  • Premium Statistic U.S. investments in generative AI 2021-2023, by category

Business adoption

6
  • Premium Statistic Most used AI technologies among retail businesses in the United States 2024
  • Premium Statistic Main applications of gen AI in the U.S. grocery retail 2023
  • Premium Statistic Use of AI in B2C e-commerce operations in the United States 2023
  • Premium Statistic Use of AI in B2B e-commerce operations in the United States 2023
  • Basic Statistic Main tasks Amazon sellers and brands use AI for 2024
  • Premium Statistic Main challenges in implementing AI-based retail solutions in the U.S. 2023

Shopping experience

11
  • Premium Statistic Outlook for Artificial Intelligence use in the retail industry in the U.S. 2021-2024
  • Premium Statistic Perceived impact of AI technologies on retail in the U.S. 2024
  • Premium Statistic Perceived impact of AI on online shopping experience in the U.S. 2024
  • Premium Statistic Perceived impact of AI on online shopping experience in the U.S. 2024, by gender
  • Premium Statistic Perceived impact of AI on online shopping experience in the U.S. 2024, by age group
  • Premium Statistic Main uses of AI in online shopping experience in the U.S. 2024
  • Premium Statistic Main uses of AI in online shopping experience in the U.S. 2024, by gender
  • Premium Statistic Main uses of AI in online shopping experience in the U.S. 2024, by age group
  • Premium Statistic AI access to personal data when shopping in the U.S. 2024
  • Premium Statistic AI access to shopper personal data in the U.S. 2024, by gender
  • Premium Statistic AI access to personal data when shopping in the U.S. 2024, by age group

Spotlight: chatbots

7
  • Basic Statistic Funding of chatbot/conversational AI startups worldwide 2023
  • Premium Statistic Ways AI has been improving CX U.S. 2023
  • Premium Statistic Most used shopping technologies in the U.S. 2023-2024
  • Premium Statistic Shopping experiences with e-commerce chatbots in the U.S. 2023
  • Premium Statistic Main advantages of using e-commerce chatbots in the U.S. 2023
  • Basic Statistic U.S. shoppers using chatbots and ChatGPT 2023
  • Premium Statistic Negative brand perception due to AI chatbots in the U.S. 2024, by age group
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FURTHER REPORTS

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