E-commerce delivery preferences worldwide

Statistics report on e-commerce delivery preferences worldwide

E-commerce delivery preferences worldwide

This report presents insights and statistics on e-commerce delivery preferences. It focuses solely on the final stage of the e-commerce order chain, as delivery is becoming more crucial in an expanding e-commerce market. Each chapter zooms in on a relevant aspect of e-commerce delivery worldwide, including chapters on delivery speed, costs, and sustainability.

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Table of contents

Overview

5
  • Premium Statistic Main priorities for delivery in online shopping 2024
  • Premium Statistic Consumer delivery preferences 2024, by product category
  • Premium Statistic Delivery service options with highest interest in online shopping 2024
  • Premium Statistic Preferred locations for online non-food delivery in selected countries 2023
  • Premium Statistic Preferred methods for delivery updates and notifications in selected countries 2023

Delivery speed

6
  • Premium Statistic Customer delivery time expectations in selected countries 2023
  • Premium Statistic Expected times for faster delivery of online purchases 2024, by category
  • Premium Statistic Share of shoppers expecting 2-hour delivery 2023, by country
  • Premium Statistic Online shopping channels offering the fastest deliveries 2023
  • Premium Statistic Time people would wait for free international shipping in selected countries 2023
  • Premium Statistic Consumers who would wait 7 days for free international shipping by generation 2023

Delivery costs

4
  • Premium Statistic Customer willingness to pay for premium delivery 2023
  • Premium Statistic Shopper willingness to pay for high-speed delivery 2023, by demographic
  • Premium Statistic Online shopping channels offering the best free delivery options 2023
  • Premium Statistic Consumers expecting free delivery to become more important in online purchases 2023

Delivery experience

6
  • Premium Statistic Delivery issues making future purchases less likely in selected countries 2023
  • Premium Statistic Main complaints about online cross-border shopping delivery 2023
  • Premium Statistic Main delivery speed problems encountered in online shopping 2024
  • Premium Statistic Main aspects that buyers would change about online delivery 2024
  • Premium Statistic Cross-border customers satisfied with selected delivery process elements 2023
  • Premium Statistic Business implications of a poor delivery experience 2024

Order returns

4
  • Premium Statistic Customers return preferences in selected countries 2023
  • Premium Statistic Consumers who would pay a membership fee for free returns in selected countries 2023
  • Premium Statistic Consumers who would pay for returns by generation 2023
  • Premium Statistic E-commerce channels offering the easiest returns process 2023

Sustainability

4
  • Premium Statistic Sustainability concern when purchasing with home delivery 2024, by age
  • Premium Statistic Attitudes of cross-border shoppers on sustainable delivery 2023
  • Premium Statistic Interest in environmentally friendly delivery options 2023
  • Premium Statistic Shoppers seeing carbon offsetting in delivery as a purchase criteria by country 2023
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