Artificial intelligence (AI) in e-commerce

Statistics report on artificial intelligence (AI) in e-commerce

Artificial intelligence (AI) in e-commerce

This statistics report sheds light on the impact of artificial intelligence (AI) in the e-commerce industry. The report starts with an overview of retail investment in AI technologies and the main applications of AI-powered tools.
Artificial intelligence (AI) has reshaped traditional models of customer service and enhanced personalized product recommendations. This report explores the growing use of AI in these two areas of customer experience, with statistical data presenting opinions of shoppers and retail professionals.

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Table of contents

Overview

4
  • Premium Statistic AI adoption in organizations worldwide 2023, by industry and function
  • Premium Statistic Forecasted contribution of AI to GDP MENA 2030, by industry
  • Premium Statistic Success measurement in using AI-driven personalization worldwide 2023
  • Basic Statistic Timeline of machine customers becoming a significant trend 2020-2040

Level of implementation

6
  • Premium Statistic Use of AI in B2C e-commerce operations in the United States 2023
  • Premium Statistic Use of AI in B2C e-commerce operations in Canada 2023
  • Premium Statistic Use of AI in B2C e-commerce operations in Brazil 2023
  • Premium Statistic Use of AI in B2C e-commerce operations in Japan 2023
  • Premium Statistic Use of AI in B2C e-commerce operations in Germany 2023
  • Premium Statistic Use of AI in B2C e-commerce operations in the UK 2023

Business adoption

7
  • Premium Statistic Generative AI use in selected commercial cases worldwide 2023
  • Premium Statistic Share of retailers using AI, MV, and CV 2023
  • Premium Statistic Implementation of AI for enhancing customer experience in 2024
  • Premium Statistic Customer experience struggles with AI implementation 2024
  • Premium Statistic Sectors needing AI-powered customer care solutions improvement in the U.S. 2024
  • Premium Statistic Anticipated impact of GenAI on retail business processes in the U.S. 2024
  • Premium Statistic Foreseeing personalization strategies in the U.S. and UK 2023

Consumer behavior

11
  • Premium Statistic Preferred characteristics of conversational AI commerce 2023
  • Premium Statistic E-commerce user preferences for generative AI tools 2023
  • Premium Statistic Consumers likely to accept AI advice on products 2023, by category
  • Premium Statistic Main AI uses consumers are interested in 2023
  • Premium Statistic Consumers likely to use AI agents for online shopping 2023, by product category
  • Premium Statistic Shoppers who feel comfortable dealing with AI to check orders status 2023, by country
  • Premium Statistic Preferred communication channels for AI customer care interactions in the U.S. 2024
  • Premium Statistic Main features when interacting with AI-powered CX solutions in the U.S. 2024
  • Premium Statistic People thinking AI improves customer experience in the U.S. 2024
  • Premium Statistic Most common uses of AI when shopping online in Latin America 2023
  • Premium Statistic Opinions about AI in online CX in Europe 2024
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FURTHER REPORTS

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