Online bank authentication methods used in the United Kingdom (UK) 2017

Published by Statista Research Department, Nov 9, 2024
This statistic presents the share of consumers in the United Kingdom (UK) that use different authentication methods when logging in to their online bank in 2017. It is observed that the most popular method used for logging in to online banking was with a username and password with 69 percent. The least popular method (other than 'other method' at 3 percent) was the use of Call (automated phone call from the bank with a one-time code) which was used by 7 percent of consumers surveyed.

What authentication methods do you usually use when logging in to your main bank?

CharacteristicShare of consumers
Username & Password 69%
chipTAN (Card with chip inserted into card reader) 17%
Token (login to generate one-time code) 14%
pushTAN (Generate one-time code) 12%
mTAN (mobile and SMS code) 9%
Codecard (Card with one-time code) 7%
Call (Automated phone call from the bank with a one-time code) 7%
Don't know 3%
Other method 3%
Showing entries 1 to 9 (9 entries in total)
Created with Highcharts 7.2.2Share of consumers69%69%17%17%14%14%12%12%9%9%7%7%7%7%3%3%3%3%Username & PasswordchipTAN (Card with chip inserted into card reader)Token (login to generate one-time code)pushTAN (Generate one-time code)mTAN (mobile and SMS code)Codecard (Card with one-time code)Call (Automated phone call from the bank with a one-time code)Don't knowOther method
0%5%10%15%20%25%30%35%40%45%50%55%60%65%70%75%80%

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Source

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Release date

June 2017

Region

Europe, United Kingdom

Survey time period

2017

Number of respondents

1,000 respondents

Age group

18-66 years

Special properties

Consumers

Method of interview

Questionnaire

Supplementary notes

The source does not indicate the date the survey was conducted.

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