In the United States, Gen Z consumers of apparel gave insights on the leading reasons why they return online purchases in 2023. The majority of respondents, more than 35 percent, return clothes from online orders due to not liking the sizing. A little less than 30 percent returned online purchases due to the items not looking as consumers thought they would, while only 13 percent buy the same item in different sizes and return the ones that do not fit well.
Leading reasons Generation Z consumers return online apparel orders in the United States in 2023
Adjust the presentation of the statistic and data points.
Share the statistic on social media channels or embed the statistic in your
website using "Embed Code", where available.
Cite this statistic and select one of the following formats: APA, Chicago, Harvard, MLA & Bluebook.
Print the statistic including description and metadata.
Chart type
Leading reasons Generation Z consumers return online apparel orders in the United States in 2023
Share this statistic
You have no right to use this feature.
Make sure to contact us if you are interested in scientific citation.
You can upgrade your account to enable this functionality for all statistics.
This feature is not available with your current account.Request access
Learn more about how Statista can support your business.
PowerReviews. (September 22, 2023). Leading reasons Generation Z consumers return online apparel orders in the United States in 2023 [Graph]. In Statista. Retrieved February 18, 2025, from https://www.statista.com/statistics/1414788/us-top-reasons-gen-z-clothing-returns/
PowerReviews. "Leading reasons Generation Z consumers return online apparel orders in the United States in 2023." Chart. September 22, 2023. Statista. Accessed February 18, 2025. https://www.statista.com/statistics/1414788/us-top-reasons-gen-z-clothing-returns/
PowerReviews. (2023). Leading reasons Generation Z consumers return online apparel orders in the United States in 2023. Statista. Statista Inc.. Accessed: February 18, 2025. https://www.statista.com/statistics/1414788/us-top-reasons-gen-z-clothing-returns/
PowerReviews. "Leading Reasons Generation Z Consumers Return Online Apparel Orders in The United States in 2023." Statista, Statista Inc., 22 Sep 2023, https://www.statista.com/statistics/1414788/us-top-reasons-gen-z-clothing-returns/
PowerReviews, Leading reasons Generation Z consumers return online apparel orders in the United States in 2023 Statista, https://www.statista.com/statistics/1414788/us-top-reasons-gen-z-clothing-returns/ (last visited February 18, 2025)
Leading reasons Generation Z consumers return online apparel orders in the United States in 2023 [Graph], PowerReviews, September 22, 2023. [Online]. Available: https://www.statista.com/statistics/1414788/us-top-reasons-gen-z-clothing-returns/
Profit from additional features with an Employee Account
Please create an employee account to be able to mark statistics as favorites.
Then you can access your favorite statistics via the star in the header.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.