This statistic shows the percentage of older and younger U.S. adults that said select factors contribute to their satisfaction of health care services as of 2018, by generation. According to the survey, 70 percent of younger adult (Gen Z/Millennials/Gen X) and 75 percent of older adults (Baby Boomers/Silent Generation) said that the cost of treatment or if it is covered by their insurance influences their satisfaction with health care services.
Comparison of older and younger U.S. adults that said select factors contributed to their satisfaction with received healthcare as of 2018
Characteristic
Gen Z/Millennials/Gen X
Baby Boomers/Silent Gen
Cost to me of the treatment/ whether the treatment is covered by my insurance
70%
75%
Transparency about care (i.e., what tests will be conducted and why)
68%
76%
Transparency about cost to me (e.g., my cost is known beforehand)
65%
65%
Convenience of the appointment times
62%
57%
Responsiveness to follow-up questions outside the appointment (via email or phone)
58%
63%
Wait time and speed of appointment
58%
53%
Convenience of the location or channel
56%
57%
Efficient operations (e.g., e-billing)
55%
52%
Whether or not the doctor prescribes medication I expect or request
Original question: "How important are the following factors in determining your satisfaction with the healthcare services you receive? Critically important and very important responses shown."
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Accenture. (February 12, 2019). Comparison of older and younger U.S. adults that said select factors contributed to their satisfaction with received healthcare as of 2018 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/989675/factors-for-health-care-service-satisfaction-us-adults-by-generation/
Accenture. "Comparison of older and younger U.S. adults that said select factors contributed to their satisfaction with received healthcare as of 2018." Chart. February 12, 2019. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/989675/factors-for-health-care-service-satisfaction-us-adults-by-generation/
Accenture. (2019). Comparison of older and younger U.S. adults that said select factors contributed to their satisfaction with received healthcare as of 2018. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/989675/factors-for-health-care-service-satisfaction-us-adults-by-generation/
Accenture. "Comparison of Older and Younger U.S. Adults That Said Select Factors Contributed to Their Satisfaction with Received Healthcare as of 2018." Statista, Statista Inc., 12 Feb 2019, https://www.statista.com/statistics/989675/factors-for-health-care-service-satisfaction-us-adults-by-generation/
Accenture, Comparison of older and younger U.S. adults that said select factors contributed to their satisfaction with received healthcare as of 2018 Statista, https://www.statista.com/statistics/989675/factors-for-health-care-service-satisfaction-us-adults-by-generation/ (last visited December 23, 2024)
Comparison of older and younger U.S. adults that said select factors contributed to their satisfaction with received healthcare as of 2018 [Graph], Accenture, February 12, 2019. [Online]. Available: https://www.statista.com/statistics/989675/factors-for-health-care-service-satisfaction-us-adults-by-generation/
