This statistic shows the top customer experience management (CEM) software use case in organizations around the world in 2017 and 2018. "Customer service and support" was the highest rated use case in both years, with 51 percent of respondents stating that their organization used or planned to use CEM software for customer service and support.
Top customer experience management (CEM) software use cases in organizations worldwide in 2017 and 2018
*The question was phrased by the source as follows: "For which of the following functions does your company use (or plan on using) Customer Experience Management software for?"
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451 Research. (March 5, 2019). Top customer experience management (CEM) software use cases in organizations worldwide in 2017 and 2018 [Graph]. In Statista. Retrieved November 03, 2024, from https://www.statista.com/statistics/982583/worldwide-cem-use-cases-organizations/
451 Research. "Top customer experience management (CEM) software use cases in organizations worldwide in 2017 and 2018." Chart. March 5, 2019. Statista. Accessed November 03, 2024. https://www.statista.com/statistics/982583/worldwide-cem-use-cases-organizations/
451 Research. (2019). Top customer experience management (CEM) software use cases in organizations worldwide in 2017 and 2018. Statista. Statista Inc.. Accessed: November 03, 2024. https://www.statista.com/statistics/982583/worldwide-cem-use-cases-organizations/
451 Research. "Top Customer Experience Management (Cem) Software Use Cases in Organizations Worldwide in 2017 and 2018." Statista, Statista Inc., 5 Mar 2019, https://www.statista.com/statistics/982583/worldwide-cem-use-cases-organizations/
451 Research, Top customer experience management (CEM) software use cases in organizations worldwide in 2017 and 2018 Statista, https://www.statista.com/statistics/982583/worldwide-cem-use-cases-organizations/ (last visited November 03, 2024)
Top customer experience management (CEM) software use cases in organizations worldwide in 2017 and 2018 [Graph], 451 Research, March 5, 2019. [Online]. Available: https://www.statista.com/statistics/982583/worldwide-cem-use-cases-organizations/
