This statistic shows the quarterly complaints independent energy supplier Octopus Energy resolved within eight weeks in Great Britain from 2017 to 2018. The resolution rate has not dropped below 90 percent during this period, and reached 100 percent in both the second and fourth quarters of 2018.
Percentage of quarterly complaints resolved by Octopus Energy within eight weeks in Great Britain from 2017 to 2019*
Characteristic
Percentage of complaints resolved within eight weeks
* Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the nature and volume of complaints. In 2018, Ofgem updated the reporting requirements. Prior to Q2 2018, figures were for complaints resolved in 13 weeks.
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Octopus Energy . (February 1, 2020). Percentage of quarterly complaints resolved by Octopus Energy within eight weeks in Great Britain from 2017 to 2019* [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/979827/octopus-energy-complaints-resolved-within-eight-weeks/
Octopus Energy . "Percentage of quarterly complaints resolved by Octopus Energy within eight weeks in Great Britain from 2017 to 2019*." Chart. February 1, 2020. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/979827/octopus-energy-complaints-resolved-within-eight-weeks/
Octopus Energy . (2020). Percentage of quarterly complaints resolved by Octopus Energy within eight weeks in Great Britain from 2017 to 2019*. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/979827/octopus-energy-complaints-resolved-within-eight-weeks/
Octopus Energy . "Percentage of Quarterly Complaints Resolved by Octopus Energy within Eight Weeks in Great Britain from 2017 to 2019*." Statista, Statista Inc., 1 Feb 2020, https://www.statista.com/statistics/979827/octopus-energy-complaints-resolved-within-eight-weeks/
Octopus Energy , Percentage of quarterly complaints resolved by Octopus Energy within eight weeks in Great Britain from 2017 to 2019* Statista, https://www.statista.com/statistics/979827/octopus-energy-complaints-resolved-within-eight-weeks/ (last visited July 22, 2024)
Percentage of quarterly complaints resolved by Octopus Energy within eight weeks in Great Britain from 2017 to 2019* [Graph], Octopus Energy , February 1, 2020. [Online]. Available: https://www.statista.com/statistics/979827/octopus-energy-complaints-resolved-within-eight-weeks/
