Suggestions to improve customer care services Singapore May 2018

Published by Lucas Romero, Mar 23, 2022
This statistic represents the results of a survey regarding the suggestions to improve customer services in Singapore as of May 2018. During the survey period, approximately 30.9 percent of the respondents in the country suggested to reduce hotline waiting time in order to improve customer services.

Suggestions to improve customer care services in Singapore as of May 2018

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Showing entries 1 to 7 (7 entries in total)
Statistic: Suggestions to improve customer care services in Singapore as of May 2018

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Release date

November 2018

Region

Singapore

Survey time period

March 15 to May 17, 2018

Number of respondents

1,502 respondents

Age group

18 years and older

Method of interview

Face-to-face interview

Supplementary notes

Survey design:
a) a sample of 1,800 households was selected from the Household Sampling Frame maintained by the Singapore Department of Statistics; and b) from each sampled household, an individual was randomly selected for the survey.

CSO stands for customer service operator.

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