In 2017 and 2018, a staggering 91 percent of regular online shoppers in Italy regarded free returns as a crucial factor for online shopping. However, this importance saw a notable decline in 2019, 2021, and 2022, with the proportion of Italian online shoppers valuing free returns decreasing to 65 percent, 70 percent, and 69 percent, respectively.
Importance of free return to online shoppers in Italy between 2017 and 2022
Characteristic
Important
Not important
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-
-
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* The 2022 survey involved 23,974 participants across 22 European countries.
Between 800 and 1,556 participants were interviewed per country. All respondents had purchased physical products from online since January 2021, and received at least one package. Data prior to 2022 is taken from previous surveys published by the source.
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DPD. (January 30, 2023). Importance of free return to online shoppers in Italy between 2017 and 2022 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/971743/importance-of-free-return-in-italy/
DPD. "Importance of free return to online shoppers in Italy between 2017 and 2022." Chart. January 30, 2023. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/971743/importance-of-free-return-in-italy/
DPD. (2023). Importance of free return to online shoppers in Italy between 2017 and 2022. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/971743/importance-of-free-return-in-italy/
DPD. "Importance of Free Return to Online Shoppers in Italy between 2017 and 2022." Statista, Statista Inc., 30 Jan 2023, https://www.statista.com/statistics/971743/importance-of-free-return-in-italy/
DPD, Importance of free return to online shoppers in Italy between 2017 and 2022 Statista, https://www.statista.com/statistics/971743/importance-of-free-return-in-italy/ (last visited July 22, 2024)
Importance of free return to online shoppers in Italy between 2017 and 2022 [Graph], DPD, January 30, 2023. [Online]. Available: https://www.statista.com/statistics/971743/importance-of-free-return-in-italy/