Home emergency insurance: highest claims frequency UK 2018-2019

This statistic illustrates select home emergency insurance (including add-on and stand alone insurance) companies with the highest claims frequencies in the United Kingdom (UK) in 2018. Overall, 15 companies selling home emergency insurance in the United Kingdom were studied to see their claims frequency as of 2018 and 2019. The data presented in this statistic is the mean claims frequency of the low and high estimates.

British Gas Insurance Limited (stand alone) experienced insurance claims frequency on home emergencies of approximately 91 percent. This meant that nearly all home emergency insurance premiums they sold they received a insurance claim. Overall it can be seen that when a company sold home emergency insurance as a stand alone product, it was far more likely that a claim would be made as compared to as an add-on.

Home emergency insurance companies with the highest claims frequency in the United Kingdom (UK) from 2018 to 2019

Characteristic	2018	2019
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Release date

September 2020

More information

Region

United Kingdom

Survey time period

August 31, 2018 and 2019*

Supplementary notes

A total of 15 UK based insurance companies offering home insurance (18 home emergency insurance) were looked at for claims frequency. data was aggregated.
* Year ending August 31st, 2018 and 2019.
** Includes Add-on and stand alone.
Companies with the highest claims frequency as of 2019.
*** data for this firm primarily relates to specialist or high worth business.
**** the source added the following information "pilot data for this firm reflects the cost of the home emergency and excludes the cost of the regular boiler service which will typically be part of the product for some or all customers."

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