This statistic shows the most common areas of implementation for conversational bots in organizations worldwide, as of 2017. Around 77 percent of the respondent chief information officers and chief technology officers stated that their organization used conversational bots for after-sales and customer service.
Most common areas for conversational bot implementation in organizations worldwide, as of 2017
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Accenture. (October 12, 2018). Most common areas for conversational bot implementation in organizations worldwide, as of 2017 [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/966909/worldwide-conversational-bot-implementation/
Accenture. "Most common areas for conversational bot implementation in organizations worldwide, as of 2017." Chart. October 12, 2018. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/966909/worldwide-conversational-bot-implementation/
Accenture. (2018). Most common areas for conversational bot implementation in organizations worldwide, as of 2017. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/966909/worldwide-conversational-bot-implementation/
Accenture. "Most Common Areas for Conversational Bot Implementation in Organizations Worldwide, as of 2017." Statista, Statista Inc., 12 Oct 2018, https://www.statista.com/statistics/966909/worldwide-conversational-bot-implementation/
Accenture, Most common areas for conversational bot implementation in organizations worldwide, as of 2017 Statista, https://www.statista.com/statistics/966909/worldwide-conversational-bot-implementation/ (last visited December 30, 2024)
Most common areas for conversational bot implementation in organizations worldwide, as of 2017 [Graph], Accenture, October 12, 2018. [Online]. Available: https://www.statista.com/statistics/966909/worldwide-conversational-bot-implementation/
