Conversational bot usage areas in organizations worldwide 2017

Published by
Bergur Thormundsson,
Mar 17, 2022
This statistic shows the most common areas of implementation for conversational bots in organizations worldwide, as of 2017. Around 77 percent of the respondent chief information officers and chief technology officers stated that their organization used conversational bots for after-sales and customer service.

Most common areas for conversational bot implementation in organizations worldwide, as of 2017

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Release date

October 2018

Region

Worldwide

Survey time period

August to September 2017

Number of respondents

352 respondents

Special properties

97 chief information officers and 255 chief technology officers in 12 countries

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Overview

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Regional overview

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Development

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