The global revenue in the 'Customer Relationship Management Software' segment of the software market was forecast to continuously increase between 2024 and 2029 by in total 56.6 billion U.S. dollars (+63.57 percent). After the ninth consecutive increasing year, the revenue is estimated to reach 145.61 billion U.S. dollars and therefore a new peak in 2029. Notably, the revenue of the 'Customer Relationship Management Software' segment of the software market was continuously increasing over the past years.
Adjust the presentation of the statistic and data points.
Share the statistic on social media channels or embed the statistic in your
website using "Embed Code", where available.
Cite this statistic and select one of the following formats: APA, Chicago, Harvard, MLA & Bluebook.
Print the statistic including description and metadata.
Chart type
Revenue of the customer relationship management software market worldwide from 2020 to 2029
Share this statistic
You have no right to use this feature.
Make sure to contact us if you are interested in scientific citation.
You can upgrade your account to enable this functionality for all statistics.
This feature is not available with your current account.Request access
Data provided by Statista Market Insights are estimates.
Definition:
The Customer Relationship Management Software market covers software applications that support organizations in managing their interactions with customers, clients, and prospects. These applications help organizations during the entire life cycle of a customer including sales, marketing, customer services, and contact center to improve their customer engagement, increase customer loyalty, and grow their business.
Products in the Customer Relationship Management Software market can be obtained in two ways: as on-premises software that is sold via a transactional license or a subscription and as cloud-based software (software as a service/ SaaS) that is most frequently sold as a subscription.
Additional Information:
The Customer Relationship Management Software market comprises revenue and revenue growth as the key performance indicators. Only the revenues that are generated by primary vendors at the manufacturer price level either directly or through distribution channels (excluding value-added tax) are included and the revenues generated by resellers are excluded. Revenues are generated through both online and offline sales channels and include spending by enterprises (B2B) and governments (B2G).
Key players in this market include Salesforce, SAP, Adobe, and Oracle.
For more information on the displayed data, use the info button right next to the boxes.
Statista has been my savior on several occasions.
The site is easy to maneuver and the data is in a format that can
go right into a report or presentation.
Do you have any questions about our business solutions?
We provide you with detailed information about our Professional Account.
Use Statista now:
unlimited access to all content
Learn more about how Statista can support your business.
Statista. (September 12, 2024). Revenue of the customer relationship management software market worldwide from 2020 to 2029 (in billion U.S. dollars) [Graph]. In Statista. Retrieved April 13, 2025, from https://www.statista.com/forecasts/966692/crm-software-market-revenue-in-the-world
Statista. "Revenue of the customer relationship management software market worldwide from 2020 to 2029 (in billion U.S. dollars)." Chart. September 12, 2024. Statista. Accessed April 13, 2025. https://www.statista.com/forecasts/966692/crm-software-market-revenue-in-the-world
Statista. (2024). Revenue of the customer relationship management software market worldwide from 2020 to 2029 (in billion U.S. dollars). Statista. Statista Inc.. Accessed: April 13, 2025. https://www.statista.com/forecasts/966692/crm-software-market-revenue-in-the-world
Statista. "Revenue of The Customer Relationship Management Software Market Worldwide from 2020 to 2029 (in Billion U.S. Dollars)." Statista, Statista Inc., 12 Sep 2024, https://www.statista.com/forecasts/966692/crm-software-market-revenue-in-the-world
Statista, Revenue of the customer relationship management software market worldwide from 2020 to 2029 (in billion U.S. dollars) Statista, https://www.statista.com/forecasts/966692/crm-software-market-revenue-in-the-world (last visited April 13, 2025)
Revenue of the customer relationship management software market worldwide from 2020 to 2029 (in billion U.S. dollars) [Graph], Statista, September 12, 2024. [Online]. Available: https://www.statista.com/forecasts/966692/crm-software-market-revenue-in-the-world
Profit from additional features with an Employee Account
Please create an employee account to be able to mark statistics as favorites.
Then you can access your favorite statistics via the star in the header.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
