Channel usage among insurance customers worldwide 2018, by type

Published by Jennifer Rudden, Jan 11, 2022
This statistic shows the importance of selected channels among insurance customers worldwide in 2018. In 2018, 54.5 percent of insurance customers said that it was highly important to be able to conduct insurance transactions in a branch or with an agent or broker, whereas 40.7 percent said the same about mobile apps.

Importance of selected channels among insurance customers worldwide in 2018

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Release date

May 2018

Region

Worldwide

Survey time period

January to February 2018

Number of respondents

10,000 respondents

Special properties

insurance customers in 20 countries

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