This statistic shows the share of insurance customers with positive experience in North America in 2018, by level of technology engagement. In 2018, 36.1 percent of tech-savvy insurance customers in North America had a positive experience, whereas 46.5 percent of non-tech-savvy North American respondents reported having a positive experience.
Share of insurance customers with positive experience in North America in 2018, by level of technology engagement
Tech savvy customers were defined as "customers that use online and mobile channels frequently to conduct transactions such as purchasing electronics, clothes, food and groceries, paying bills, etc."
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Capgemini, & EFMA. (May 25, 2018). Share of insurance customers with positive experience in North America in 2018, by level of technology engagement [Graph]. In Statista. Retrieved December 19, 2024, from https://www.statista.com/statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/
Capgemini, und EFMA. "Share of insurance customers with positive experience in North America in 2018, by level of technology engagement." Chart. May 25, 2018. Statista. Accessed December 19, 2024. https://www.statista.com/statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/
Capgemini, EFMA. (2018). Share of insurance customers with positive experience in North America in 2018, by level of technology engagement. Statista. Statista Inc.. Accessed: December 19, 2024. https://www.statista.com/statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/
Capgemini, and EFMA. "Share of Insurance Customers with Positive Experience in North America in 2018, by Level of Technology Engagement." Statista, Statista Inc., 25 May 2018, https://www.statista.com/statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/
Capgemini & EFMA, Share of insurance customers with positive experience in North America in 2018, by level of technology engagement Statista, https://www.statista.com/statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/ (last visited December 19, 2024)
Share of insurance customers with positive experience in North America in 2018, by level of technology engagement [Graph], Capgemini, & EFMA, May 25, 2018. [Online]. Available: https://www.statista.com/statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/
