This statistic shows the share of insurance customers with positive experience in North America in 2018, by level of technology engagement. In 2018, 36.1 percent of tech-savvy insurance customers in North America had a positive experience, whereas 46.5 percent of non-tech-savvy North American respondents reported having a positive experience.
Share of insurance customers with positive experience in North America in 2018, by level of technology engagement
Characteristic
Share of respondents
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Tech savvy customers were defined as "customers that use online and mobile channels frequently to conduct transactions such as purchasing electronics, clothes, food and groceries, paying bills, etc."
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Capgemini, & EFMA. (May 25, 2018). Share of insurance customers with positive experience in North America in 2018, by level of technology engagement [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/
Capgemini, und EFMA. "Share of insurance customers with positive experience in North America in 2018, by level of technology engagement." Chart. May 25, 2018. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/
Capgemini, EFMA. (2018). Share of insurance customers with positive experience in North America in 2018, by level of technology engagement. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/
Capgemini, and EFMA. "Share of Insurance Customers with Positive Experience in North America in 2018, by Level of Technology Engagement." Statista, Statista Inc., 25 May 2018, https://www.statista.com/statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/
Capgemini & EFMA, Share of insurance customers with positive experience in North America in 2018, by level of technology engagement Statista, https://www.statista.com/statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/ (last visited July 22, 2024)
Share of insurance customers with positive experience in North America in 2018, by level of technology engagement [Graph], Capgemini, & EFMA, May 25, 2018. [Online]. Available: https://www.statista.com/statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/