This statistic shows the share of insurance customers with positive experience worldwide in 2018, by service parameter. In 2018, 36.1 percent of insurance customers reported being very satisfied with the ease of use of transactions with their primary insurer, whereas only 19.7 percent of respondents rated their primary insurer's integration with social media highly.
Share of insurance customers with positive experience worldwide in 2018, by service parameter
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Capgemini, & EFMA. (May 25, 2018). Share of insurance customers with positive experience worldwide in 2018, by service parameter [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/954736/insurance-customer-satisfaction-by-service-parameter-global/
Capgemini, und EFMA. "Share of insurance customers with positive experience worldwide in 2018, by service parameter." Chart. May 25, 2018. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/954736/insurance-customer-satisfaction-by-service-parameter-global/
Capgemini, EFMA. (2018). Share of insurance customers with positive experience worldwide in 2018, by service parameter. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/954736/insurance-customer-satisfaction-by-service-parameter-global/
Capgemini, and EFMA. "Share of Insurance Customers with Positive Experience Worldwide in 2018, by Service Parameter." Statista, Statista Inc., 25 May 2018, https://www.statista.com/statistics/954736/insurance-customer-satisfaction-by-service-parameter-global/
Capgemini & EFMA, Share of insurance customers with positive experience worldwide in 2018, by service parameter Statista, https://www.statista.com/statistics/954736/insurance-customer-satisfaction-by-service-parameter-global/ (last visited December 22, 2024)
Share of insurance customers with positive experience worldwide in 2018, by service parameter [Graph], Capgemini, & EFMA, May 25, 2018. [Online]. Available: https://www.statista.com/statistics/954736/insurance-customer-satisfaction-by-service-parameter-global/
