Insurance customer satisfaction worldwide 2018, by generation

Published by Jennifer Rudden, Jan 11, 2022
This statistic shows the share of insurance customers with positive experience worldwide in 2018, by generation. In 2018, 25.7 percent of Gen Y insurance customers had a positive experience, whereas 36.9 percent of respondents aged 35 and older reported having a positive experience.

Share of insurance customers with positive experience worldwide in 2018, by generation

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Release date

May 2018

Region

Worldwide

Survey time period

January to February 2018

Number of respondents

10,000 respondents

Special properties

insurance customers in 20 countries

Supplementary notes

Gen Y customer were defined as "individuals aged 18 to 34" and Non-Gen Y customers were those aged 35 and older.

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