In 2022, Costco had the highest score for household appliances retailers in the United States with a score of 870. This is quite the successful beginning as it is the first time Costco is included in the study. In 2023, Menards and The Home Depot were leading the appliance retailer satisfaction ranking, with a score of 887 and 867, respectively.
Leading home appliance retailers in the United States in 2019 and 2023 (based on a 1,000 point scale), by customer satisfaction
Characteristic
Menards
The Home Depot
Best Buy
Industry Average
Costco
Lowe's
Sears
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Customers who purchased appliances from a major appliance retailer in the last 12 months
Supplementary notes
Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with appliance retailers by examining six factors (in order of importance): sales staff and service; delivery and installation service; store facility; sales and promotions; price; and merchandise.
Satisfaction is measured on a 1,000-point scale.
Values for 2019 to 2022 were taken from earlier reports.
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J.D. Power. (July 20, 2023). Leading home appliance retailers in the United States in 2019 and 2023 (based on a 1,000 point scale), by customer satisfaction [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
J.D. Power. "Leading home appliance retailers in the United States in 2019 and 2023 (based on a 1,000 point scale), by customer satisfaction." Chart. July 20, 2023. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
J.D. Power. (2023). Leading home appliance retailers in the United States in 2019 and 2023 (based on a 1,000 point scale), by customer satisfaction. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
J.D. Power. "Leading Home Appliance Retailers in The United States in 2019 and 2023 (Based on a 1,000 Point Scale), by Customer Satisfaction." Statista, Statista Inc., 20 Jul 2023, https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
J.D. Power, Leading home appliance retailers in the United States in 2019 and 2023 (based on a 1,000 point scale), by customer satisfaction Statista, https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/ (last visited July 22, 2024)
Leading home appliance retailers in the United States in 2019 and 2023 (based on a 1,000 point scale), by customer satisfaction [Graph], J.D. Power, July 20, 2023. [Online]. Available: https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/