Leading mattress retailers in the U.S. 2023, by offline customer satisfaction

Leading mattress companies in the United States in 2023, by in-store customer satisfaction

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Release date

November 2023

Region

United States

Survey time period

August to September 2023

Number of respondents

2,533 respondents

Special properties

Customers who purchased a mattress in the last 12 months

Supplementary notes

Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with mattress purchases based on seven factors (in order of importance): comfort; price; support; durability; warranty; features; and customer service. Satisfaction is measured on a 1,000-point scale.

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