Domestic airline customer satisfaction Australia 2019

Published by
Christopher Hughes,
Apr 2, 2022
In a 2019 survey into customer satisfaction with Australian domestic airlines, 84 percent of respondents said they were satisfied with Qantas. Elsewhere, 80 percent said they were satisfied with Virgin Australia, and just under half said they were happy with Tigerair.

Customer satisfaction with domestic airlines in Australia 2019

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Release date

January 2020

Region

Australia

Survey time period

June 2019 to November 2019

Number of respondents

2,632 respondents

Age group

14 years and older

Special properties

respondents had used a domestic airline in the last twelve months

Method of interview

Face-to-face interview

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