A survey conducted among legal professionals in 2020 revealed the technologies that have the highest impact on their work´s efficiency. According to the results of the survey, applications and softwares for document management (DMS) had the most positive impact on legal professional´s work, followed by financial management tools (ERP), and time and expense management technologies.
Impact of different technologies in law firms worldwide 2020
Characteristic
No impact
Minor impact
Moderate impact
Major impact
Budgeting
15%
28%
40%
17%
Business intelligence
11%
24%
43%
22%
Calendaring/docketing
19%
28%
40%
13%
Case/matter management
16%
26%
41%
16%
CRM
18%
36%
33%
13%
Document assembly
12%
36%
33%
19%
Document mgmt (DMS)
7%
11%
37%
46%
eDiscovery
13%
30%
40%
17%
Enterprise search
24%
42%
28%
6%
External collab portals
12%
37%
42%
9%
Financial mgmt/ERP
6%
18%
44%
32%
Knowledge mgmt
11%
27%
49%
13%
Matter pricing/planning
12%
33%
40%
15%
Created with Highcharts 7.2.2Share of respondentsNo impactMinor impactModerate impactMajor impactBudgetingBusiness intelligenceCalendaring/docketingCase/matter managementCRMDocument assemblyDocument mgmt (DMS)eDiscoveryEnterprise searchExternal collab portalsFinancial mgmt/ERPKnowledge mgmtMatter pricing/planningProject mgmtTask mgmtTime & expense mgmt
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Aderant. (May 31, 2021). Impact of different technologies in law firms worldwide 2020 [Graph]. In Statista. Retrieved February 17, 2025, from https://www.statista.com/statistics/951948/law-firms-impact-of-different-technologies/
Aderant. "Impact of different technologies in law firms worldwide 2020." Chart. May 31, 2021. Statista. Accessed February 17, 2025. https://www.statista.com/statistics/951948/law-firms-impact-of-different-technologies/
Aderant. (2021). Impact of different technologies in law firms worldwide 2020. Statista. Statista Inc.. Accessed: February 17, 2025. https://www.statista.com/statistics/951948/law-firms-impact-of-different-technologies/
Aderant. "Impact of Different Technologies in Law Firms Worldwide 2020." Statista, Statista Inc., 31 May 2021, https://www.statista.com/statistics/951948/law-firms-impact-of-different-technologies/
Aderant, Impact of different technologies in law firms worldwide 2020 Statista, https://www.statista.com/statistics/951948/law-firms-impact-of-different-technologies/ (last visited February 17, 2025)
Impact of different technologies in law firms worldwide 2020 [Graph], Aderant, May 31, 2021. [Online]. Available: https://www.statista.com/statistics/951948/law-firms-impact-of-different-technologies/
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