In 2021, the customer satisfaction index of Kyobo Book Centre measured 78 out of 100 points. This made it the most highly evaluated large bookstore in South Korea that year. It was closely followed by YES24 and Interpark.
National Customer Satisfaction Index (NCSI) of large bookstore in South Korea in 2021
Korea Productivity Center defines the National Consumer Satisfaction Index (NCSI) as an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modeling."
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
The Chosun Ilbo. (January 3, 2022). National Customer Satisfaction Index (NCSI) of large bookstore in South Korea in 2021 [Graph]. In Statista. Retrieved December 25, 2024, from https://www.statista.com/statistics/949831/south-korea-large-bookstore-customer-satisfaction-index/
The Chosun Ilbo. "National Customer Satisfaction Index (NCSI) of large bookstore in South Korea in 2021." Chart. January 3, 2022. Statista. Accessed December 25, 2024. https://www.statista.com/statistics/949831/south-korea-large-bookstore-customer-satisfaction-index/
The Chosun Ilbo. (2022). National Customer Satisfaction Index (NCSI) of large bookstore in South Korea in 2021. Statista. Statista Inc.. Accessed: December 25, 2024. https://www.statista.com/statistics/949831/south-korea-large-bookstore-customer-satisfaction-index/
The Chosun Ilbo. "National Customer Satisfaction Index (Ncsi) of Large Bookstore in South Korea in 2021." Statista, Statista Inc., 3 Jan 2022, https://www.statista.com/statistics/949831/south-korea-large-bookstore-customer-satisfaction-index/
The Chosun Ilbo, National Customer Satisfaction Index (NCSI) of large bookstore in South Korea in 2021 Statista, https://www.statista.com/statistics/949831/south-korea-large-bookstore-customer-satisfaction-index/ (last visited December 25, 2024)
National Customer Satisfaction Index (NCSI) of large bookstore in South Korea in 2021 [Graph], The Chosun Ilbo, January 3, 2022. [Online]. Available: https://www.statista.com/statistics/949831/south-korea-large-bookstore-customer-satisfaction-index/
