In 2021, the customer satisfaction index of Kyobo Book Centre measured 78 out of 100 points. This made it the most highly evaluated large bookstore in South Korea that year. It was closely followed by YES24 and Interpark.
National Customer Satisfaction Index (NCSI) of large bookstore in South Korea in 2021
Korea Productivity Center defines the National Consumer Satisfaction Index (NCSI) as an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modeling."
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The Chosun Ilbo. (January 3, 2022). National Customer Satisfaction Index (NCSI) of large bookstore in South Korea in 2021 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/949831/south-korea-large-bookstore-customer-satisfaction-index/
The Chosun Ilbo. "National Customer Satisfaction Index (NCSI) of large bookstore in South Korea in 2021." Chart. January 3, 2022. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/949831/south-korea-large-bookstore-customer-satisfaction-index/
The Chosun Ilbo. (2022). National Customer Satisfaction Index (NCSI) of large bookstore in South Korea in 2021. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/949831/south-korea-large-bookstore-customer-satisfaction-index/
The Chosun Ilbo. "National Customer Satisfaction Index (Ncsi) of Large Bookstore in South Korea in 2021." Statista, Statista Inc., 3 Jan 2022, https://www.statista.com/statistics/949831/south-korea-large-bookstore-customer-satisfaction-index/
The Chosun Ilbo, National Customer Satisfaction Index (NCSI) of large bookstore in South Korea in 2021 Statista, https://www.statista.com/statistics/949831/south-korea-large-bookstore-customer-satisfaction-index/ (last visited November 21, 2024)
National Customer Satisfaction Index (NCSI) of large bookstore in South Korea in 2021 [Graph], The Chosun Ilbo, January 3, 2022. [Online]. Available: https://www.statista.com/statistics/949831/south-korea-large-bookstore-customer-satisfaction-index/
