Customer satisfaction with home loan Australia 2018

This statistic illustrates customer satisfaction with home loans in Australia as of October 2018, broken down by method obtained and by bank. The results illustrate that overall, customer satisfaction is higher when a mortgage is obtained directly in a branch of a financial institution rather than through a mortgage lender. A total of 91.2 percent of respondents said they were satisfied with home loans obtained in branch from Bendingo Bank. By comparison, 71.7 percent stated that they were happy with a mortgage obtained in branch from NAB, compared to 63.9 percent of respondents who were happy with an NAB loan obtained via a mortgage broker.