This statistic illustrates the government contact center satisfaction index in the United States in 2019, broken down by contact method. During the survey, the government satisfaction index score for customers who only spoke with a live customer service agent stood at 71.
Government contact center satisfaction index in the United States in 2019, by contact method
people who had contacted an agency or organization within the federal, state, or local government for customer service in the last 30 days.
Supplementary notes
* Interactive voice response, whereby all or part of the customer service provided is through interaction with a computerized self-service system.
Survey method and age of respondents not provided by the source.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
CFI Group. (May 2, 2019). Government contact center satisfaction index in the United States in 2019, by contact method [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/945339/government-contact-center-satisfaction-index-contact-method-united-states/
CFI Group. "Government contact center satisfaction index in the United States in 2019, by contact method." Chart. May 2, 2019. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/945339/government-contact-center-satisfaction-index-contact-method-united-states/
CFI Group. (2019). Government contact center satisfaction index in the United States in 2019, by contact method. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/945339/government-contact-center-satisfaction-index-contact-method-united-states/
CFI Group. "Government Contact Center Satisfaction Index in The United States in 2019, by Contact Method." Statista, Statista Inc., 2 May 2019, https://www.statista.com/statistics/945339/government-contact-center-satisfaction-index-contact-method-united-states/
CFI Group, Government contact center satisfaction index in the United States in 2019, by contact method Statista, https://www.statista.com/statistics/945339/government-contact-center-satisfaction-index-contact-method-united-states/ (last visited December 30, 2024)
Government contact center satisfaction index in the United States in 2019, by contact method [Graph], CFI Group, May 2, 2019. [Online]. Available: https://www.statista.com/statistics/945339/government-contact-center-satisfaction-index-contact-method-united-states/
