This statistic depicts the methods used by legal professionals in the United States to collect customer feedback in 2018. During the survey, 37 percent of respondents stated they do not regularly collect feedback from clients.
Methods used by legal professionals in the United States to collect customer feedback in 2018
Characteristic
Share of respondents
Casually or informally in person
42%
We don’t regularly collect feedback from clients
37%
Email survey
10%
Other
8%
Phone call dedicated to collecting this information
5%
Formally in person with standardized questions and documentation
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Clio. (October 5, 2018). Methods used by legal professionals in the United States to collect customer feedback in 2018 [Graph]. In Statista. Retrieved November 17, 2024, from https://www.statista.com/statistics/941050/legal-services-customer-feedback-collection-methods-united-states/
Clio. "Methods used by legal professionals in the United States to collect customer feedback in 2018." Chart. October 5, 2018. Statista. Accessed November 17, 2024. https://www.statista.com/statistics/941050/legal-services-customer-feedback-collection-methods-united-states/
Clio. (2018). Methods used by legal professionals in the United States to collect customer feedback in 2018. Statista. Statista Inc.. Accessed: November 17, 2024. https://www.statista.com/statistics/941050/legal-services-customer-feedback-collection-methods-united-states/
Clio. "Methods Used by Legal Professionals in The United States to Collect Customer Feedback in 2018." Statista, Statista Inc., 5 Oct 2018, https://www.statista.com/statistics/941050/legal-services-customer-feedback-collection-methods-united-states/
Clio, Methods used by legal professionals in the United States to collect customer feedback in 2018 Statista, https://www.statista.com/statistics/941050/legal-services-customer-feedback-collection-methods-united-states/ (last visited November 17, 2024)
Methods used by legal professionals in the United States to collect customer feedback in 2018 [Graph], Clio, October 5, 2018. [Online]. Available: https://www.statista.com/statistics/941050/legal-services-customer-feedback-collection-methods-united-states/
