This statistic depicts the likelihood of Australian gas consumers switching gas providers in Australia in 2018 in the next twelve months, by customer satisfaction levels. During the time period measured, 49.2 percent of those who were very dissatisfied with their gas provider were likely to switch. By comparison, only 4.3 percent of those who were very satisfied with their gas provider were likely to switch their provider. In total, 10.3 percent of all gas providers said that they were very or quite likely to switch their provider.
Likelihood of switching gas provider in next twelve months in Australia in 2018, by satisfaction levels
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Share of respondents
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Roy Morgan. (November 5, 2018). Likelihood of switching gas provider in next twelve months in Australia in 2018, by satisfaction levels [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/940963/likelihood-switching-gas-provider-australia/
Roy Morgan. "Likelihood of switching gas provider in next twelve months in Australia in 2018, by satisfaction levels ." Chart. November 5, 2018. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/940963/likelihood-switching-gas-provider-australia/
Roy Morgan. (2018). Likelihood of switching gas provider in next twelve months in Australia in 2018, by satisfaction levels . Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/940963/likelihood-switching-gas-provider-australia/
Roy Morgan. "Likelihood of Switching Gas Provider in next Twelve Months in Australia in 2018, by Satisfaction Levels ." Statista, Statista Inc., 5 Nov 2018, https://www.statista.com/statistics/940963/likelihood-switching-gas-provider-australia/
Roy Morgan, Likelihood of switching gas provider in next twelve months in Australia in 2018, by satisfaction levels Statista, https://www.statista.com/statistics/940963/likelihood-switching-gas-provider-australia/ (last visited August 24, 2024)
Likelihood of switching gas provider in next twelve months in Australia in 2018, by satisfaction levels [Graph], Roy Morgan, November 5, 2018. [Online]. Available: https://www.statista.com/statistics/940963/likelihood-switching-gas-provider-australia/