Project management software market share in France 2020

Project management technologies enable companies to provide all the tools necessary for the smooth running of projects, whatever their scale, within their teams. Developed by Atlassian, Jira was the tool most used by French companies in 2019.

A different kind of tools

While more and more work is being done digitally, many tools have been developed in order to optimize the processes implemented in the daily life of companies. The context of the coronavirus pandemic has highlighted the need for secure and reliable tools in terms of project management and team collaboration to better compensate for the physical distance within the teams. Unified communications tools such as Cisco Unified Communications Manager or Polycom allow companies to ensure that communication is as optimal as possible.

Customer relationship management

However, these tools also make it possible to optimize communication with customers as well as the management of customer-related data. Customer relationship management software is becoming increasingly necessary in order to collect customer feedback and thus best respond to their needs. While larger companies have already implemented this kind of process in their systems, smaller structures also see the added value of such software. Companies in the communication and information sector are more concerned as more than half of them already use this type of tools.