Professional services commercial solutions adoption 2022

In 2022, commercial solutions were most commonly adopted for Corporate Financial Management (CFM) among professional services organizations worldwide. Moreover, approximately 53 percent of respondents declared to use a commercial application for Business Intelligence, rather than a homegrown solution.

Share of professional services organizations worldwide who have adopted commercial solutions from 2015 to 2022, by solution

Characteristic	2015	2016	2017	2018	2019**	2020**	2021	2022
Corporate Financial Management (CFM)*	95.3%	91.4%	95.1%	96.6%	94.8%	94.4%	94.7%	95.5%
Social Networking (SN)	81.7%	87.8%	87.8%	87.9%	-	-	-	-
Client Relationship Management (CRM)	86.3%	84.8%	76.5%	83.5%	86.7%	83.4%	78.4%	85.1%
Professional Services Automation (PSA)	79.8%	80%	67.3%	76.2%	84.8%	79%	67.6%	78.4%
Remote Service Delivery (RSD)	77.4%	80.6%	66.8%	72.8%	-	-	-	-
Human Capital Management (HCM)	56.8%	54.4%	55.9%	61.2%	68.1%	69.7%	65.2%	70.5%
Knowledge Management (KM)	61.8%	57.4%	45%	58.2%	-	-	-	-
Business Intelligence (BI)	45.4%	45.8%	37.3%	47%	44.7%	53.4%	57.4%	53.1%

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Release date

February 2023

More information

Region

Worldwide

Survey time period

2015 to 2022

Special properties

Billable professional services organizations

Supplementary notes

The source defines the professional service industry as accounting, advertising and marketing, architectural, management consulting, engineering, IT, legal, and research services.
Survey method and number of respondents for the surveys prior to 2019 not provided by the source.
* CFM was previously called Enterprise Resource Planning (ERP).
** 2019 figures for social networking, remote service delivery, and knowledge management were not stated by the source.

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