This statistic ranks the most common challenges of using chatbots according to internet users in the United States as of May 2018. According to the results, 50.7 percent of respondents stated that their main issue with using chatbots for customer service requests was that it prevented them from speaking to a live person, while an additional 47.5 percent of respondents stated that chatbots provided too many unhelpful responses.
Challenges of using chatbots according to internet users in the United States as of May 2018
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
eMarketer. (August 29, 2018). Challenges of using chatbots according to internet users in the United States as of May 2018 [Graph]. In Statista. Retrieved November 19, 2024, from https://www.statista.com/statistics/918007/challenges-using-chatbots-according-internet-users/
eMarketer. "Challenges of using chatbots according to internet users in the United States as of May 2018." Chart. August 29, 2018. Statista. Accessed November 19, 2024. https://www.statista.com/statistics/918007/challenges-using-chatbots-according-internet-users/
eMarketer. (2018). Challenges of using chatbots according to internet users in the United States as of May 2018. Statista. Statista Inc.. Accessed: November 19, 2024. https://www.statista.com/statistics/918007/challenges-using-chatbots-according-internet-users/
eMarketer. "Challenges of Using Chatbots According to Internet Users in The United States as of May 2018." Statista, Statista Inc., 29 Aug 2018, https://www.statista.com/statistics/918007/challenges-using-chatbots-according-internet-users/
eMarketer, Challenges of using chatbots according to internet users in the United States as of May 2018 Statista, https://www.statista.com/statistics/918007/challenges-using-chatbots-according-internet-users/ (last visited November 19, 2024)
Challenges of using chatbots according to internet users in the United States as of May 2018 [Graph], eMarketer, August 29, 2018. [Online]. Available: https://www.statista.com/statistics/918007/challenges-using-chatbots-according-internet-users/
