This statistic shows the results of a survey question on whether or not customer support teams in the Netherlands in 2018 expected private communication channels (such as WhatsApp and Facebook Messenger) to replace open channels (like Twitter and Facebook) in the future. The majority of the respondents indicated they did not believe this would happen.
Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*
webcare teams of Dutch profit and non-profit organizations were approached through Twitter, LinkedIn, blogs and online fora to fill in a questionnaire. Additionally, there was a call-up in the Ustream newsletter and certain organizations were approached by telephone.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Upstream. (September 17, 2018). Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"* [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/
Upstream. "Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*." Chart. September 17, 2018. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/
Upstream. (2018). Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/
Upstream. "Do You Agree with The following Statement: "in Three Years Time, Webcare Will Only Take Place Trough Private Channels (Such as Whatsapp and Facebook Messenger)"*." Statista, Statista Inc., 17 Sep 2018, https://www.statista.com/statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/
Upstream, Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"* Statista, https://www.statista.com/statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/ (last visited November 21, 2024)
Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"* [Graph], Upstream, September 17, 2018. [Online]. Available: https://www.statista.com/statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/
