This statistic shows the results of a survey question on whether or not customer support teams in the Netherlands in 2018 expected private communication channels (such as WhatsApp and Facebook Messenger) to replace open channels (like Twitter and Facebook) in the future. The majority of the respondents indicated they did not believe this would happen.
Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*
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Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*
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webcare teams of Dutch profit and non-profit organizations were approached through Twitter, LinkedIn, blogs and online fora to fill in a questionnaire. Additionally, there was a call-up in the Ustream newsletter and certain organizations were approached by telephone.
Method of interview
Online survey
Supplementary notes
* This question was phrased by the source as follows: "Stelling: webcare zal over 3 jaar alleen nog op privékanalen plaatsvinden" (in English: "Statement: in three years time, webcare will only take place through private channels"). In addition, the source mentions WhatsApp and Facebook Messenger as examples of such private channels.
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Upstream. (September 17, 2018). Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"* [Graph]. In Statista. Retrieved February 13, 2025, from https://www.statista.com/statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/
Upstream. "Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*." Chart. September 17, 2018. Statista. Accessed February 13, 2025. https://www.statista.com/statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/
Upstream. (2018). Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*. Statista. Statista Inc.. Accessed: February 13, 2025. https://www.statista.com/statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/
Upstream. "Do You Agree with The following Statement: "in Three Years Time, Webcare Will Only Take Place Trough Private Channels (Such as Whatsapp and Facebook Messenger)"*." Statista, Statista Inc., 17 Sep 2018, https://www.statista.com/statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/
Upstream, Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"* Statista, https://www.statista.com/statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/ (last visited February 13, 2025)
Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"* [Graph], Upstream, September 17, 2018. [Online]. Available: https://www.statista.com/statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/
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