This statistic depicts the expected benefits from making by the customer experience journey as good as possible, as reported by decision makers with involvement in customer experience at organizations in the United Stated in 2018. During the survey, 61 percent of respondents cited cited increased revenue as an expected benefit.
What benefits would you expect your organization to experience if they made the customer experience journey as good as possible?
senior decision makers with involvement in customer experience.
Supplementary notes
Respondents’ organizations had a median size of approximately 500 global employees and $250-$500 million in revenue, and operated in one of six key
industries: business and professional services, financial services, healthcare and life sciences, IT, technology and telecoms, manufacturing and distribution, and travel and tourism.
Values include answers ranked first, second and third.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Verndale. (April 11, 2018). What benefits would you expect your organization to experience if they made the customer experience journey as good as possible? [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/916564/customer-experience-expected-benefits-us/
Verndale. "What benefits would you expect your organization to experience if they made the customer experience journey as good as possible?." Chart. April 11, 2018. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/916564/customer-experience-expected-benefits-us/
Verndale. (2018). What benefits would you expect your organization to experience if they made the customer experience journey as good as possible?. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/916564/customer-experience-expected-benefits-us/
Verndale. "What Benefits Would You Expect Your Organization to Experience If They Made The Customer Experience Journey as Good as Possible?." Statista, Statista Inc., 11 Apr 2018, https://www.statista.com/statistics/916564/customer-experience-expected-benefits-us/
Verndale, What benefits would you expect your organization to experience if they made the customer experience journey as good as possible? Statista, https://www.statista.com/statistics/916564/customer-experience-expected-benefits-us/ (last visited November 22, 2024)
What benefits would you expect your organization to experience if they made the customer experience journey as good as possible? [Graph], Verndale, April 11, 2018. [Online]. Available: https://www.statista.com/statistics/916564/customer-experience-expected-benefits-us/
