In 2022, eight out of ten U.S. online shoppers who had returned an order said they did so because the item was damaged or defective. In addition, three-quarters of e-commerce consumers had made a return because the item didn't fit, while 56 percent stated that the item did not match the description.
Reasons for returning online purchases in the United States in 2022
Characteristic
Share of returns
-
-
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
The source doesn't mention the age of respondents or type of survey.
Multiple answers were possible.
The source does not provide a release date. The date given is that of last access.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
PowerReviews. (March 17, 2023). Reasons for returning online purchases in the United States in 2022 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/916192/reverse-logistics-reason-returning-merchants-united-states/
PowerReviews. "Reasons for returning online purchases in the United States in 2022." Chart. March 17, 2023. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/916192/reverse-logistics-reason-returning-merchants-united-states/
PowerReviews. (2023). Reasons for returning online purchases in the United States in 2022. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/916192/reverse-logistics-reason-returning-merchants-united-states/
PowerReviews. "Reasons for Returning Online Purchases in The United States in 2022." Statista, Statista Inc., 17 Mar 2023, https://www.statista.com/statistics/916192/reverse-logistics-reason-returning-merchants-united-states/
PowerReviews, Reasons for returning online purchases in the United States in 2022 Statista, https://www.statista.com/statistics/916192/reverse-logistics-reason-returning-merchants-united-states/ (last visited August 24, 2024)
Reasons for returning online purchases in the United States in 2022 [Graph], PowerReviews, March 17, 2023. [Online]. Available: https://www.statista.com/statistics/916192/reverse-logistics-reason-returning-merchants-united-states/