In December 2020, approximately a quarter of consumers in the United States stated that their main point of irritation, when it came to trying to return items that they had purchased online, was having to pay to ship the item back to the seller. The second and third biggest gripes were having to drop the packaged product off at a mail facility and not having an easy way to make the exchange, respectively.
What is your biggest pain point when trying to return items purchased online?
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What is your biggest pain point when trying to return items purchased online?
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CivicScience. (December 29, 2020). What is your biggest pain point when trying to return items purchased online? [Graph]. In Statista. Retrieved April 23, 2025, from https://www.statista.com/statistics/915910/points-of-irritation-when-returning-items-purchased-online-in-the-us/
CivicScience. "What is your biggest pain point when trying to return items purchased online?." Chart. December 29, 2020. Statista. Accessed April 23, 2025. https://www.statista.com/statistics/915910/points-of-irritation-when-returning-items-purchased-online-in-the-us/
CivicScience. (2020). What is your biggest pain point when trying to return items purchased online?. Statista. Statista Inc.. Accessed: April 23, 2025. https://www.statista.com/statistics/915910/points-of-irritation-when-returning-items-purchased-online-in-the-us/
CivicScience. "What Is Your Biggest Pain Point When Trying to Return Items Purchased Online?." Statista, Statista Inc., 29 Dec 2020, https://www.statista.com/statistics/915910/points-of-irritation-when-returning-items-purchased-online-in-the-us/
CivicScience, What is your biggest pain point when trying to return items purchased online? Statista, https://www.statista.com/statistics/915910/points-of-irritation-when-returning-items-purchased-online-in-the-us/ (last visited April 23, 2025)
What is your biggest pain point when trying to return items purchased online? [Graph], CivicScience, December 29, 2020. [Online]. Available: https://www.statista.com/statistics/915910/points-of-irritation-when-returning-items-purchased-online-in-the-us/
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