A survey conducted in the United Kingdom in 2019 showed that 83 percent of the consumers use the phone to contact broadband and landline providers. On the other hand, only 11 percent communicate with the providers by webchat, and two percent by email.
Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel
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Ofcom. (May 7, 2021). Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/910343/methods-for-telco-complaints/
Ofcom. "Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel." Chart. May 7, 2021. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/910343/methods-for-telco-complaints/
Ofcom. (2021). Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/910343/methods-for-telco-complaints/
Ofcom. "Methods for Lodging Complaints with Broadband and Landline Providers in The United Kingdom (Uk) in 2019, by Channel." Statista, Statista Inc., 7 May 2021, https://www.statista.com/statistics/910343/methods-for-telco-complaints/
Ofcom, Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel Statista, https://www.statista.com/statistics/910343/methods-for-telco-complaints/ (last visited November 21, 2024)
Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel [Graph], Ofcom, May 7, 2021. [Online]. Available: https://www.statista.com/statistics/910343/methods-for-telco-complaints/
