A survey conducted in the United Kingdom in 2019 showed that 83 percent of the consumers use the phone to contact broadband and landline providers. On the other hand, only 11 percent communicate with the providers by webchat, and two percent by email.
Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel
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Ofcom. (May 7, 2021). Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/910343/methods-for-telco-complaints/
Ofcom. "Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel." Chart. May 7, 2021. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/910343/methods-for-telco-complaints/
Ofcom. (2021). Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/910343/methods-for-telco-complaints/
Ofcom. "Methods for Lodging Complaints with Broadband and Landline Providers in The United Kingdom (Uk) in 2019, by Channel." Statista, Statista Inc., 7 May 2021, https://www.statista.com/statistics/910343/methods-for-telco-complaints/
Ofcom, Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel Statista, https://www.statista.com/statistics/910343/methods-for-telco-complaints/ (last visited December 22, 2024)
Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel [Graph], Ofcom, May 7, 2021. [Online]. Available: https://www.statista.com/statistics/910343/methods-for-telco-complaints/
