Most commonly mentioned themes in online property reviews in the U.S. 2024
Customer service was the most mentioned theme in online reviews of multifamily properties in 2023. Close to 61 percent of reviews mentioned customer service, followed by 24 percent mentioning maintenance service. Some of the websites where renters review properties are Google, ApartmentRatings, Modern Message, ApartmentGuide.com, and Rent.com. Google accounted for the largest share of reviews, whereas Modern Message had the most positive reviews in 2023.