Staffing industry: use of text messaging in the U.S. 2017

This statistic depicts the share of staffing firms in the United States using text messaging in day-to-day communication in 2017, broken down by how text messaging is used. During the survey, almost 73 percent of staffing firms reported that they use text messaging to schedule and confirm appointments and interviews with candidates, making it the most popular response.

Share of staffing firms in the United States who use text messaging in day-to-day communication in 2017, by method*

Characteristic	Share of respondents
To schedule and confirm appointments and interviews with candidates	72.96%
To stay in contact with active and placed candidates	68.15%
To follow up initially with candidates	68.15%
To share new job opportunities with talent**	58.5%
To schedule and confirm appointments and interviews with clients	50.37%
To touch base with inactive candidates every few months	41.85%
To solicit referrals from candidates**	35.9%
To help with credentialing	24.44%
Other	5.56%

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Release date

March 2018

More information

Region

United States

Survey time period

December 2017

Number of respondents

188 respondents

Special properties

professionals in the staffing industry.

Supplementary notes

Responses sourced via email invitations, blog promotion, and social sharing.
Number of respondents not stated by the source.
Original question: 'How does your company use text messaging in day-to-day communication?'
* Only includes responses from firms with an 'average' growth rate as defined by the source.
** Value rounded down as not clearly stated in the source.

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